Refund policy
Returns & Refunds
We hope you love your Wildflower Frames artwork. As our flower preservation pieces are individually created using your own flowers, our return policy differs between bespoke flower preservation orders and ready-made frames.
Wedding & Memorial Flower Preservation
Wedding and memorial flower preservation frames are individually created using your own flowers and made specifically for you.
Because these pieces are bespoke and personalised, they cannot be returned or exchanged once the preservation process has begun, except where the finished artwork is faulty or has arrived damaged.
Please keep in mind that flowers are natural materials. Their colour, shape and appearance will naturally change during the pressing and preservation process. Some flowers retain their colour particularly well, while others may become softer, deeper or more muted in tone. These natural variations are part of the character of pressed flower artwork and are not considered faults.
Each composition is created individually according to the design style you have selected. As every bouquet and flower behaves differently during preservation, your finished artwork will be completely unique.
Cancelling a Flower Preservation Order
If you need to cancel your preservation order, please contact us as soon as possible at info@wildflowerframes.nl.
If we have not yet received your flowers or begun work on your order, please contact us and we will confirm whether cancellation is still possible.
Once your flowers have been received and the preservation process has begun, the order can no longer be cancelled or refunded.
Ready-Made Frames
For ready-made frames purchased from our Original Pieces collection, you have the right to withdraw from your purchase within 14 days of receiving your order.
To request a return, please email info@wildflowerframes.nl within 14 days of receiving your frame, including your name and order number.
Once you have notified us, you have a further 14 days to return the item.
The frame must be returned unused, undamaged and, where reasonably possible, in its original packaging. Please package the frame carefully to protect it during transit.
Return Shipping
Return shipping costs for ready-made frames are the responsibility of the customer, unless your order arrived damaged, faulty or you received the wrong item.
We recommend using a tracked shipping service, as returned items remain your responsibility until they reach us.
Refunds
Once your return has been received and inspected, we will process your refund to your original payment method.
Refunds will be processed within 14 days, in accordance with applicable consumer law.
Damaged or Incorrect Orders
We take great care when creating, packaging and shipping every Wildflower Frames piece.
If your frame arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at info@wildflowerframes.nl, including:
- Your order number
- Clear photographs of the frame
- Clear photographs of the packaging and any damage
We will assess the issue and arrange an appropriate replacement, repair or refund.
Questions
If you have any questions about cancellations, returns or refunds, please contact us at: