Terms of service

Terms and Conditions

1. General

These Terms and Conditions apply to all orders placed through wildflowerframes.nl, operated by Emma Sullings Styling & Design and registered in the Netherlands with the Chamber of Commerce (KvK) under number 53102177.

By placing an order through our website, you agree to these Terms and Conditions.

2. Our Products and Services

Wildflower Frames creates handcrafted pressed flower artwork, including bespoke flower preservation frames using flowers supplied by our customers, as well as ready-made original pressed flower pieces.

Flowers are natural materials and every piece is individually made. Variations in colour, shape, size and appearance are therefore an inherent part of our work and make each piece unique.

3. Flower Preservation Orders

Wedding, memorial and other flower preservation frames are bespoke pieces created using flowers supplied by the customer.

Once your order has been placed, we will contact you with instructions explaining how and when to send or deliver your flowers to us.

Flowers should reach us as soon as reasonably possible following the wedding, funeral or other occasion. While we take great care when working with your flowers, we cannot guarantee that every flower supplied will be suitable for preservation.

We will select and use the flowers that are most suitable for creating your chosen design.

4. Natural Changes to Flowers

The pressing and preservation process naturally changes the appearance of flowers. Colours may become deeper, lighter or more muted, and the shape and texture of flowers may also change.

Pressed flowers will also naturally change and fade over time, particularly when exposed to direct sunlight, heat or humidity.

These natural changes are not considered defects.

5. Design

Each preservation frame is individually designed using the flowers available after preservation.

Customers may select from the design styles and frame options offered on our website. Photographs of previous work are intended to illustrate the overall style and composition and cannot represent an exact finished result.

As every collection of flowers is different, each finished piece will be unique.

6. Orders

Orders can be placed through our website. Once your order has been successfully placed, you will receive an order confirmation by email.

We reserve the right to refuse or cancel an order where necessary, including in cases of incorrect pricing, product availability, errors in product information or suspected fraudulent activity.

If we cancel an order after payment has been received, the relevant payment will be refunded.

7. Prices and Payment

All prices are shown in Euros (€) and include VAT (BTW) where applicable.

Any applicable shipping costs will be shown during checkout.

Payment can be made using the payment methods available at checkout.

8. Shipping and Delivery

Shipping times vary depending on the type of order and destination.

Flower preservation orders will usually be completed within approximately 12 weeks from the date we receive your flowers.

Ready-made frames are dispatched according to the times stated in our Shipping Policy.

Delivery dates are estimates. We cannot be held responsible for delays caused by postal or courier services or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

9. Cancellations, Returns and Right of Withdrawal

Consumers purchasing ready-made products have the statutory right of withdrawal in accordance with applicable Dutch and EU consumer law.

Bespoke flower preservation frames are personalised products created specifically for the customer and are therefore generally excluded from the statutory right of withdrawal once the bespoke service is being performed, where permitted by applicable law.

If you wish to cancel a flower preservation order before we have received your flowers or begun the preservation process, please contact us as soon as possible.

Please see our Returns & Refunds Policy for full information regarding cancellations, returns and refunds.

10. Damaged or Incorrect Orders

We carefully inspect and package every finished piece before shipping.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at info@wildflowerframes.nl, providing your order number and photographs of the item and packaging.

We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

11. Care of Your Artwork

Pressed flowers are delicate natural materials.

To help preserve your artwork, we recommend keeping your frame away from direct sunlight, excessive heat and areas of high humidity.

Natural fading or changes in the appearance of preserved flowers over time are not considered defects.

12. Liability

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer law.

To the extent permitted by law, Wildflower Frames is not responsible for losses that are indirect or were not reasonably foreseeable at the time the order was placed.

13. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Please refer to our Privacy Policy for further information.

14. Governing Law

These Terms and Conditions are governed by Dutch law.

Any dispute will be dealt with by the competent court in accordance with applicable Dutch and EU consumer law.

15. Contact

If you have any questions regarding these Terms and Conditions or your order, please contact:

Wildflower Frames
Emma Sullings Styling & Design
Email: info@wildflowerframes.nl
KvK: 53102177
Netherlands