Shipping policy

Shipping & Returns

At Wildflower Frames, every piece is carefully prepared, packaged and sent with care. Shipping times and return conditions vary depending on whether you are ordering a flower preservation frame or one of our ready-made original pieces.

Wedding & Memorial Flower Preservation

Once you have placed your order, we will email you with instructions on how and when to send or deliver your flowers to us.

For the best preservation results, we recommend getting your flowers to us as soon as possible following your wedding, funeral or memorial. Please follow the care and packing instructions provided in your confirmation email.

Once your flowers arrive, they will be carefully prepared and pressed. Your finished artwork will usually be ready within approximately 12 weeks of receiving your flowers.

When your frame is complete, it will be carefully packaged and shipped to you. You will receive a shipping confirmation and tracking information once your artwork is on its way.

Because every preservation frame is individually created using your own flowers and made especially for you, flower preservation orders cannot be returned or exchanged, unless your order arrives damaged or there is a fault with the finished product.

Sending Your Flowers to Us

Fresh flowers are delicate and we cannot guarantee their condition while they are in transit to us. We therefore recommend following our packing and shipping instructions carefully and using a reliable delivery service.

If you are unsure whether your flowers are suitable for preservation, please contact us as soon as possible.

Ready-Made Frames

Our ready-made pressed flower frames are original pieces created in our studio and available to purchase directly from our online shop.

Orders are carefully packaged and dispatched within 2–5 business days.

Estimated delivery after dispatch:

Netherlands: 1–3 business days
EU countries: 3–7 business days

Delivery times are estimates and may occasionally be affected by postal delays or other circumstances outside our control.

Shipping costs are calculated at checkout based on your delivery address and order.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Returns — Ready-Made Frames

If you change your mind about a ready-made frame, please contact us at info@wildflowerframes.nl within 14 days of receiving your order.

The frame must be returned unused, undamaged and in its original packaging. Once your return has been approved, we will provide you with return instructions.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Once your return has been received and inspected, your refund will be processed to your original payment method.

Damaged Orders

We take great care when packaging our frames. If your order arrives damaged, please contact us within 48 hours of delivery at info@wildflowerframes.nl, including your order number and clear photographs of the damage and packaging.

We will then work with you to resolve the issue as quickly as possible.

Questions

If you have any questions about sending your flowers, delivery or returns, please contact us at info@wildflowerframes.nl.